Continuously serving Kosciusko County since 1854
Interra Credit Union welcomed AVP, member experience strategy lead, Jennifer Tinker. She will guide Interra’s approach to understanding, measuring and improving how members interact with the credit union across all channels, the release from Interra states.
“I’m motivated by making things better,” said Tinker. “I try to put myself in others’ situations and understand their needs and perspectives, then use that to improve how things work. I find it rewarding to turn that understanding into meaningful improvements that make a difference for members.”
Tinker brings financial services operations experience. She spent most of her career with Lincoln Financial, where she built and led teams focused on process re-engineering and operational improvements. She also helped implement several digital solutions, including e-delivery, telephone withdrawals and electronic signature capabilities.
She earned a Bachelor of Science in Business from Indiana University and an MBA from Indiana Tech. In addition, she holds a SHRM-CP certification, is Prosci-certified in change management and earned a Lean Six Sigma Black Belt through Purdue University.
Originally from Fort Wayne, Tinker lives there with her husband, Jared, and their four children.
