I am a new cashier for a large retail store in Warsaw. This is my first job that involves money-handling, so I am inexperienced and somewhat nervous. Most of my customers will never know that, however, there are some out there searching for cashiers just like me.
These so-called customers are better known as scam artists, or quick-change artists. I have had two quick-change incidences in less than a week. Unfortunately, the first was successful and got away with $300. Luckily for me, the second time I knew what to look for and was able to stop the crime before it happened. This letter is to warn anyone who works in retail to be on the look-out for these people. Don't let it happen to you. It could cost you your job.
I will supply some great advice that I wish I had known before the first scam artist came through my line. Beware the customer who buys a low-cost item and pays with a large bill, like a $100 bill. These scam artists will trip you up by quickly asking for their change in different currency, while you still have your drawer open. They may also pretend that they didn't realize they gave you such a large bill and may request that you give it back to them so they can use something smaller. Do not fall for this because you have already given them the change from the big bill. You would end up giving them that plus their original payment, too. As soon as you get a customer's change from your drawer, immediately shut the drawer and do not open it again without a manager present. Do not make change at your register, kindly direct the customer to the customer service desk or politely decline this request.
These scam artists are good. They confuse you so that you have no idea how much money you have actually given them. They will try to distract you in any way possible; talking to you, complimenting you, asking you questions, whatever they can do to get your mind off your job.
Fellow cashiers, follow your instincts. If something does not feel right, then shut your drawer and get a manager. It is always better to be safe than sorry. Good luck and God bless.
